Terms & Policies
Refund Policy
Thank you for shopping at Fenix South Africa. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You have 7 days from the date you receive your order to return an item, or to notify us regarding the return.
To be eligible for a return, the item must be in its original packaging, with all the contents that came in the box, and in the same condition you received it.
A receipt, proof of purchase, or an order number is required for all returns.
Refunds
We offer replacements for defective or damaged items. For other cases, such as a change of heart or a product that doesn't suit your needs, we may offer a replacement, warranty handling, or a refund.
Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5-7 business days.
Shipping costs are non-refundable.
If the product is returned for reasons unrelated to defect or damage, a 20% handling fee may apply in some cases.
Shipping Policy
We ship all over South Africa.
Processing time: Orders are processed within 0-7 business days.
Shipping times: Delivery usually takes 3-7 business days, depending on your location.
Tracking: Once shipped, you will receive a tracking number via email.
Lost or stolen packages: We are not responsible for lost or stolen packages once they have been marked as delivered.
Terms of Service
1. General Information
By accessing or using our website, you agree to comply with these terms.
We reserve the right to update or modify these terms at any time.
2. Products & Pricing
Prices and product availability are subject to change without notice.
We reserve the right to refuse any order.
3. User Responsibilities
You agree not to misuse our website or violate any laws.
Unauthorized use of our website may give rise to a claim for damages.
Privacy Policy
1. Information We Collect
We collect personal information such as your name, email, phone number, and payment details when you place an order.
2. How We Use Your Information
To process orders, improve our services, and send promotional emails.
3. Protection of Your Information
We implement security measures to protect your data.
We do not sell or share your information with third parties, except as necessary for order fulfillment.
Your satisfaction remains a top priority to us. For any questions, please contact us at Fenixsouthafrica@gmail.com.